Stop Saying You Don't Care: How Feedback Drives Business Growth

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Just like Meg in Hercules, business owners love to pretend they don't care. But the truth is, caring about customer feedback, reviews, and surveys is the only real path to business growth .

A review request arrived about three days after I purchased from a company. While completing it, I started thinking about how comfortable we are offering feedback and how uncomfortable we can become when someone reviews our own work.

We know the effort behind what we deliver. Hearing that someone left confused or disappointed can sting, especially when we genuinely believe we gave our best.

In this episode of Mosaic Sparks™ with Lesley George , we explore what we mean when we say, “I don’t care what people think.” Sometimes we are setting a boundary around advice we never requested. Other times, we are trying to close a conversation before it reaches a tender place.

Meg from Disney’s Hercules brings an emotional thread to this conversation through her reluctance to acknowledge how deeply she cares. Her guarded attitude opens the door to examining our own responses when honest feedback leaves us feeling exposed.

Whether you own a business or are growing in your career, this episode offers practical ways to receive feedback with confidence and decide what deserves your attention. You’ll hear how to: Set Clear Boundaries: Learn how to handle unsolicited advice without getting defensive.

Ask Better Questions: Turn vague, unhelpful criticism into highly useful information. Spot Recurring Patterns: Recognize exactly when a customer concern needs a closer look.

Leverage Positive Reviews: Identify your hidden strengths so you can develop them further. Take Actionable Steps: Follow through on feedback with simple, practical adjustments.

What feedback have you dismissed before giving it a chance to make sense ? Bring that question with you as you listen.

Caring about the experience you create gives you a reason to stay curious and keep improving. Explore BRAGG™ and take your next step toward learning to Unbox Your Brilliance™ at https:// .

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Until next time, stay bold, stay curious, and keep making moves. Thank you for hitting play and taking us with you.

One Love!