They’re Not Invisible: A Real Conversation About Money, Service Workers and Kindness

How do you treat the people who make your coffee, deliver your food, clean your hotel room, or bring your groceries? Most of us believe we're kind people - but the truest test of our character isn't how we treat our friends or coworkers, but how we treat the people we'll probably never see again.

In this episode, Shola Richards examines one of the most overlooked opportunities to create a kinder world: the everyday interactions we have with service workers. From eye contact and genuine appreciation to the uncomfortable reality of tipping culture, this conversation challenges us to rethink what kindness actually costs.

This episode explores why service workers often become invisible, what research reveals about the psychology of tipping, and three practical ways to make a meaningful difference through small, intentional actions. The Kindness Strategies: The Service Worker Reframe The New Baseline Tip The Manager Praise Practice If you truly want to create a kinder world, this episode will help you do just that every day of your life!

Timestamps: 00:00 - Day-to-Day Kindness: How We Treat Service Workers 03:39 - Bringing Back Visibility 09:29 - The Realities of Tipping 15:01 - Giving Positive Feedback 20:24 - Conclusion: Committing to Kindness For speaking requests or collaborations: 🔗 Connect with Shola: Instagram – @sholarichards Website – Read more on Substack . This podcast is produced by